Effective Date:
At Spinalmuscle, we take pride in the quality of our creative jam products. Your satisfaction is important to us. This Return Policy explains how to return or exchange products if you are not completely satisfied.
We are committed to providing high-quality artisan jams made with the finest ingredients. If you are not satisfied with your purchase from spinalmuscle, we will work with you to resolve the issue promptly and fairly.
To be eligible for a return or exchange, your jam products must meet the following conditions:
Due to the nature of our food products, certain items cannot be returned for health and safety reasons:
If you receive damaged or defective jam products from spinalmuscle, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.
To report damaged or defective products:
To return eligible jam products to spinalmuscle, follow these steps:
Return shipping costs depend on the reason for the return:
If the return is due to our error, damaged products, or defective items, Spinalmuscle will cover all return shipping costs. We will provide a prepaid shipping label or reimburse your shipping expenses.
If you are returning products due to a change of mind, you are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the products reach us safely.
Once we receive and inspect your returned jam products, we will process your refund according to the following timeline:
You will receive an email confirmation when your refund has been processed. The time it takes for the refund to appear in your account depends on your financial institution.
Refunds from spinalmuscle will include:
Refunds will not include:
If you would like to exchange your jam products for a different flavor or product, please contact spinalmuscle to arrange an exchange. Exchanges are subject to product availability.
The exchange process is similar to the return process. Once we receive your original products, we will ship the replacement items at no additional cost if the exchange is due to our error or a defective product.
We stand behind the quality of our creative jams. If you are not satisfied with the taste, texture, or quality of any spinalmuscle product, please let us know. We will work with you to find a satisfactory solution, which may include a replacement or refund.
If your jam products arrive damaged due to shipping, please:
We will arrange for a replacement shipment or full refund promptly.
If you receive incorrect jam products or quantities, please contact spinalmuscle immediately. We will arrange to send the correct products and provide a prepaid return label for the incorrect items.
Special return conditions may apply to bulk orders of our jam products. Please contact us to discuss return options for large quantity purchases. We will work with you to find a fair solution.
Returns and exchanges for seasonal or limited edition jam flavors are subject to availability. If a replacement is not available, we will offer a refund or substitute with a comparable product.
If you are returning products from outside Australia, please contact spinalmuscle before shipping. International return shipping costs and customs fees are the responsibility of the customer unless the return is due to our error or defective products.
Spinalmuscle reserves the right to refuse returns that do not meet our return policy criteria. This includes opened products, items without proof of purchase, or products returned outside the eligible return period.
If you have questions about our Return Policy or need assistance with a return, please contact Spinalmuscle:
Spinalmuscle
Unit 5/17 Commercial Dr, Ashmore QLD 4214, Australia
Phone: +61 7 5528 1080
Email: question@spinalmuscle.world
Hours: Monday - Friday: 9:00 AM - 5:00 PM AEST
Our customer service team is here to help ensure your satisfaction with our creative jam products.